No warranty applies to the following

• Use of chlorine in hot tubs (chlorine is approved for use in our electrically heated terrace pools with plastic connections, it must be chlorine adapted to hot tubs and we take no responsibility for damage that may arise from overdose / misuse of chlorine)
• Use of other than biocool as a disinfectant in pools/tubs with a stove or gas heater, and also if you have connections in your bath that are in aluminum.
• In case of ice formation in the hot tub/terrace pool/other parts.
• Lighting a fire without the hot tub being sufficiently filled with water.
• Damage caused to a product as a result of water freezing on it.
• Emptying the hot tub before the stove has cooled down
• Corrosion
• The electrical system must be properly insulated. The temperature in the technology box must be maintained at 10 degrees or more. The temperature in the technology box must not deviate more than a few degrees from the water temperature. Hoses run outside the technology box to and from the pool/tub must have at least equivalent insulation to the rest of the facility.
• Poorly managed water. Water of poor quality can wear out the products and cause damage. It is your responsibility to test and adjust the values of the water used in our baths.
• Dry running of the pump
• Water in any of the electrical parts

Stainless steel spa pool

In terms of warranty issues, it is important to note that we require all sides of the spa to be accessible to our service engineer in order to carry out warranty work effectively. We would like to point out that we are not responsible for any costs that may arise from the unavailability of the spa for warranty work. We are also not responsible for any loss of revenue in the rental business if the spa is not available for rental during the ongoing warranty investigation.

We are also not responsible for damage to electrical material caused by phase failure, power surges or other external factors.
Furthermore, the warranty does not cover corrosion or deformation damage caused by high temperatures, high chlorine or salt content of the material (acid-resistant stainless steel EN 1.4404), incorrect pH value or hardness, contamination from loose objects or alkalinity.Nor do we accept responsibility for any consequential damage or defects caused by the buyer’s negligence, lack of care or accidents. If we incur costs due to an unjustified claim, we may charge the buyer for these costs.

In the case of our stainless steel spa pool, we have the following guarantees for private use:

• 5 year warranty on the frame
• 10 year leakage warranty on the stainless steel bath
• 2 year warranty on components such as lighting, any UV-C lamp/ozone generator, spa cover, filters and PVC fittings.
• 1 year warranty on gaskets/seals.

The warranty requires that you follow our installation manuals and maintenance instructions. Save the invoice or the delivery note. They are both valid as warranty certificates.
You must always contact us for approval before returning a defective product. The complaint should be sent immediately after the defect has been discovered.

The warranty does not apply to the following:

• Damage caused by chlorine use
• In case of ice formation in the spa or other parts.
• Damage that occurs to a product as a result of water freezing in/on the spa pool.
• Corrosion
• Too poorly managed water. Poor quality water can wear the products and cause damage. It is your responsibility to test and adjust the values of the water used in our pools/tubs.
• Dry running of the pump

Water/moisture in any of the electrical parts