It can be good to prepare a friend or neighbor if carrying help, the hot tub is not heavier than four people can carry. The hot tub comes folded up on a pallet and if you want to carry it, it is easiest to open the outer packaging plastic to pick out loose parts and then fold the hot tub down and carry it in place. Do not remove the plastic draped over the edge of the hot tub before the hot tub is wiggled down from the pallet.
It is not common, but unfortunately it happens that some baths have shipping damage. It is very important that you check your bath upon delivery before the driver leaves. If you have shipping damage, the driver must sign the delivery note. Then photograph the damage and contact us immediately (within 5 days of received delivery) at info@svenskabadtunnor.se.
If you cannot be found at the time of delivery, it will be a toll run and you will then be charged for this. If you cannot receive your bath within 8 days of notification, you will also be charged terminal rent.